Privacy Policy

Krisis Solar Ltd · Last updated: August 2026

1. Who We Are

Krisis Solar Ltd is a UK domestic solar company registered in England and Wales. Company number: 17110124. Registered office: 2 School Cottages, School Lane, Canterbury, CT3 1LJ, United Kingdom.

For privacy enquiries, contact: [email protected]

2. Information We Collect

We collect personal information when you contact us or submit a solar enquiry via our website. This may include:

  • Your name
  • Your email address
  • Your telephone number (if voluntarily provided)
  • Your property postcode (voluntarily submitted as part of a solar enquiry)
  • Property type (voluntarily submitted)
  • Roof type and approximate roof direction (voluntarily submitted if known)
  • Shading concerns (voluntarily submitted)
  • Approximate annual electricity usage (voluntarily submitted if known)
  • Battery storage interest (voluntarily submitted)
  • EV charging interest (voluntarily submitted)
  • Existing solar system information (voluntarily submitted)
  • Installation timeframe, budget guidance, and notes (voluntarily submitted)
  • Performance estimate acknowledgement (voluntarily submitted)
  • The subject and content of any message you send via our contact form
  • Property, energy, installation, roof, electrical, and household planning information where voluntarily supplied

We do not intentionally collect sensitive personal data (as defined under UK GDPR) through our forms. Please do not include sensitive information in your enquiry unless specifically relevant and necessary.

3. How We Use Your Information

We use your personal information to:

  • Respond to your solar enquiry or contact form submission
  • Assess and discuss domestic solar suitability for your property
  • Communicate with you about solar PV, battery storage, surveys, system design, upgrades, or home energy planning as discussed
  • Administer our business relationship with you
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the basis of:

  • Consent — where you have given your consent to be contacted about your enquiry
  • Legitimate interests — to respond to your enquiry and operate our business
  • Legal obligation — where processing is required by law

5. Cookies and Analytics

Our website may use essential cookies to maintain site function. We may also use optional analytics cookies to understand how visitors use our site. Analytics cookies are only set with your consent, as managed via the cookie consent banner. See our Cookie Policy for full details.

6. Data Sharing and Third Parties

We do not sell your personal data. We may share your data with trusted third-party service providers who assist us in operating our business — such as email hosting, website hosting, form processing, and CRM tools — where required. These providers are required to handle your data in accordance with applicable data protection law.

We may disclose your data where required by law or to protect legal rights.

7. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to respond to your enquiry, maintain business records, and comply with legal obligations. When data is no longer needed, it is securely deleted or anonymised.

8. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate personal data
  • Request erasure of your personal data
  • Restrict or object to processing
  • Data portability (in certain circumstances)
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at: [email protected]

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. No data transmission over the internet can be guaranteed to be completely secure.

10. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact

For any privacy or data protection queries:
Krisis Solar Ltd
2 School Cottages, School Lane, Canterbury, CT3 1LJ
[email protected]